Take good care of your most precious asset – your customers! edrone’s CRM helps you understand your customers and maximize their satisfaction by providing excellent support.

Book a free demo

Manage customer messages coming from different channels

All in one place

Easy setup and integrations – no coding required

Custom templates to answer frequently asked questions

Assigned conversations across your team

Detailed view of customer profiles with interactions timeline

See what a powerful, all-in-one CRM tool can do

Book a free demo

Chat widget

Be ready to respond when your customers are active and interested

Great support can turn a one-time customer into a lifelong fan.

Invite your customers to use your chat to build a positive relationship and increase their satisfaction from the very first message.

Welcome messages and auto-replies

Business hours chat activation

Conversation ratings

80% of businesses believe they provide superior customer service,

but only 8% of customers agree

Source: Bain & Company

Customer support reports

Monitor customer support KPIs for constant improvement

You can’t improve what you don’t measure.

edrone’s Inbox reports show how your team is responding to and managing customer conversations.

Team and individual metrics

Conversation ratings

Most common topics

Discover how nurturing customer relationships can help your e-commerce

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Customer data is the fuel of modern e-commerce

edrone’s CRM dashboard gives you the big picture of how your contacts database is evolving over time.

Customer Profile

Have a 360° view of every customer, updated in real time

Leverage customer data to send precisely targeted offers, provide better service, and maximize sales.

Each customer interaction with your brand, from viewing a product to opening an email, is a clue about who they are and how they shop. edrone organizes all pieces of the puzzle in one place.

On-site and off-site interactions timeline


One click to send a message, edit, unsubscribe or delete


of consumers are more likely to shop with brands who recognize and remember their customers and provide them with relevant offers.

Source: Accenture

Advanced segmentation

Contact segmentation optimized for conversions

From tags to shopping behavior to RFM Analysis - split your audience in any way you need.

Take advantage of a wide range of segmentation possibilities to make sure your messages always feel personal and relevant.

RFM Analysis

Interactions with product categories

Standard or custom options

Share everything you need toand no more than
you want to

edrone Workspace allows you to manage access permissions and assign user roles across your team

Full admin permissions
Customer Support
Customer Support
Team member with limited access
Team member with limited access

The platform allows you to grow your brand and learn more about your customers. We are gaining knowledge about our customers and their purchasing choices. This allows us to better create offers and sales strategy.

Weronika Kwiatowska

Brand Manager at Polemika

Build better relationships with customers usingone of the highest-ranking
platforms in the world

G2: Top 50 commerce products 2022

See how better nurturing
leads to more sales

Book a demo

Let us show you around the world of e-commerce.
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