Yes, we offer a free package that includes up to 200 active contacts and the ability to send 200 messages per month. The limit includes all messages: email, SMS, responses from Inbox. After exceeding this limit, it’s necessary to upgrade to a paid plan. Within this limit, edrone offers 100 free SMS messages per month – even in the freemium version. SMS sending counts toward the 200 message limit.

The pricing is based on a monthly subscription. The price depends on the number of active contacts, which includes newsletter subscribers and customers who have placed an order, to whom you can send automations such as cart recovery, viewed products, recommendations, and dozens of other ready-made automation scenarios. The edrone system will automatically adjust the plan to the size of your database.

In the freemium plan, you don’t have access to WhatsApp messaging. Also, SMS packages beyond the 100 test messages are additionally paid. However, you can use the edrone system freely for up to 200 contacts. You can try all system functionalities within the free subscription.

The edrone system is integrated with over 25 e-commerce platforms including Shoper, PrestaShop, WooCommerce, IAIShop, so that you can quickly and efficiently leverage the potential of your customer base. Explore the current list of integrations and full documentation.

Payment by card is available.

edrone determines your bill based on the number of all email addresses uploaded to the system to which you can send automated messages or newsletters. We do not include users with “unsubscribed” status in the contact count.

If you exceed the number of contacts in a given price tier, your payment card will be automatically charged the appropriate amount. This amount will correspond to the highest number of contacts recorded during the billing period. For example, if at the end of the period you have 1000 contacts in your database, but during that period the number increased to 2000, the charge will be calculated based on 2000 contacts.

If your customer base exceeds 10000 contacts, please contact our sales department directly for an individual quote tailored to your needs. Our experts will prepare the best solution for you, taking into account the specifics of your business. In the meantime, you can create a free account for up to 200 contacts and test the system.

Absolutely. We offer both implementation packages and ongoing system support. Our Customer Care department provides assistance and professional knowledge. Articles in the Help Center section, video tutorials, and regularly organized webinars and training are at your disposal. We also offer support via live chat and email messages.

If your store is built on the Shoper, Shopify, PrestaShop, WooCommerce, or IAI (IdoSell) platform, the integration process between the tools takes up to 15 minutes.

Yes, you can flexibly change your package depending on your business’s current needs. Upgrading to a higher package is possible at any time, and billing will be based on the size of the database uploaded to the system during a given period.

Yes, definitely. edrone is a comprehensive Marketing Automation and CRM tool for e-commerce that helps build deeper relationships with customers and increase their value throughout the lifecycle. We integrate all the data generated by your customers and use advanced tools to deliver the right message, at the right time, and through the right channel – at every stage of the customer journey.

Our best clients after a year of working with edrone noted an impact on key KPIs of online stores. Purchase frequency increased by 15%

Average order value increased by 20%

Customer Value (average order value × purchase frequency) is higher by 30%

Repeat rate (% of returning customers for subsequent orders) by 33%

Yes, edrone is fully compliant with GDPR requirements. We offer support and advice on proper customer data management in accordance with applicable regulations. All data is stored securely on servers located in the European Union.

Yes, edrone allows you to import contacts from other store platforms. Check the detailed instructions.