Features


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Category and best-selling product recommendations



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Features

Customer intelligence

Learn more about the customers. edrone eCRM will help you get to know your store visitors and customers to increase sales.


edrone will identify store visitors when:

  • - they log into your store
  • - they open your newsletter emails
  • - they access your store on multiple devices
  • - they have previously visited your store
  • - they are viewing products without being logged in
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@ Online

48LOGGED IN

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221VISITORS

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Top viewed products

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Apple iPhone 7

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Samsung Galaxy S7 edge

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Huawei P9 Plus

Your Customers Products

Edrone saves all the products and images, and personalizes the messages by placing matched products in the messages to your customers.


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CRM and automatic segmentation

Learn more about your customers thanks to the system dynamically assigning them to the appropriate segments.


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CRM and automatic segmentation

Social CRM

Your customers are trendsetters! They gladly share information about themselves on the social media.

  • edrone combines the e-mail address with all the public information about the users available on the Internet. This will tell you which customers are the most influential and you will be able to establish special relations with them

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marketing automation - social crm

Omnichannel

Multi-channel marketing. Use recommendations and machine learning in all channels thanks to API.

  • Email is the main channel of communication in edrone. After you master it, you can start using Pop-ups and push notifications. Thanks to API you will integrate any channel of communication such as SMS, data from stationary stores and much more, with your CRM.

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Abandoned shopping cart recovery


Restore abandoned shopping carts. You can set multiple messages that will be automatically sent to customers, reminding them about the products that they added to their shopping cart. Each customer will receive a different message, even though you will set a selected scenario just once.


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edrone crm newsletter

Loyalty program


You can create your own loyalty programs.

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edrone crm timeline

Personalized newsletter


The basic tool for an eCommerce manager is the newsletter. Switch from tools for sending emailing campaigns to personalized newsletters in edrone

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presonalized newsletter

Customer product wishlists


If a product is not available in your store at a given time, the customer can sign up to a waiting list by clicking on one button. When the product appears in your store, we will inform the customer that the product is available.


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edrone crm wishlist

A/B testing


A/B tests are not for everyone, but we know that there are people who know how to use them. Before sending the message, you can check the effectiveness of different creations. Then you will be able to decide, or you will let the system decide on the selection of the more effective creation.


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edrone crm a/b tests

Personalized recommendations


Personalized recommendations are based on customer behavior. For example, if you viewed product X, you will receive a recommendation to purchase products that other users most frequently viewed or bought along with product X. The recommendation system is based on viewed products, purchased products and products added to the shopping cart.


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edrone crm - Personalized recommendations

Cross-Selling and up-Selling


After-sales recommendations are messages in which each customer receives proposals of products complementing the offer.

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edrone crm - Cross-Selling

Exit PopUp and onsite marketing


CRM stores information about the behavior and shopping preferences of all the visitors, including those who are anonymous. We have introduced two most effective methods of converting visitors into eStore customers.

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Push notifications / Browser notifications


Your customers can receive push notifications without sharing their email address. The notifications will be displayed for the customers on the mobile device and on the PC, even if the browser is closed.

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Product analysis and online merchandising.

Products at first sight. Find out which products in your store are the most valuable.


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edrone crm - online merchandising

Machine learning & deep learning


The system learns what products may interest your user on the basis of customer behavior. Behavioral recommendations is the matching of the offer based on the behavior of other customers and the user's purchase history.

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edrone crm machine learning