Reseñas de la tienda A Maxi Ferramentas

Loja maravilhosa , pessoal costuma confundi transportadora com a loja , mas a loja em si e perfeita (Translated by Google) Wonderful store, people often confuse the shipping company with the store itself, but the store is perfect.

Lugar bem grande, cheio de produtos bons. Muito educados. Farei compras mais vezes. (Translated by Google) A very large place, full of good products. Very polite staff. I will shop there again.

Péssima experiência no pós-venda. A transportadora contratada pela loja registrou duas supostas tentativas de entrega que nunca aconteceram e ainda passou a exigir o pagamento de R$ 14,50 para realizar uma nova entrega. Entrei em contato com a Maxi Ferramentas, que reconheceu expressamente que a cobrança era indevida, informou que a transportadora deveria cobrar da própria loja e pediu que eu enviasse os prints para que resolvessem o problema. Enviei toda a documentação solicitada, mas, depois disso, simplesmente deixaram de responder. A entrega prometida para o mesmo dia também não foi realizada. O problema não foi criado pela loja, mas ela assumiu que resolveria e acabou abandonando o atendimento. Faltou compromisso com o consumidor e acompanhamento até a efetiva solução do caso. E O PIOR DE TUDO FOI CONVERSAR COM O SUPOSTO SUPERVISOR AO TELEFONE. A pessoa que se identificou como supervisor ME INTERROMPEU INÚMERAS VEZES E DEMONSTROU TOTAL DESCASO, INDIFERENÇA E DESPREPARO para comigo quando eu simplesmente tentava solucionar o problema. (Translated by Google) Terrible after-sales experience. The delivery company hired by the store registered two alleged delivery attempts that never happened and then demanded a payment of R$ 14.50 to make a new delivery. I contacted Maxi Ferramentas, who expressly acknowledged that the charge was undue, informed me that the delivery company should charge the store itself, and asked me to send screenshots so they could resolve the problem. I sent all the requested documentation, but after that, they simply stopped responding. The promised same-day delivery also did not happen. The problem was not created by the store, but they assumed they would resolve it and ended up abandoning the service. There was a lack of commitment to the consumer and no follow-up until the case was effectively resolved. AND THE WORST PART WAS TALKING TO THE SUPPOSED SUPERVISOR ON THE PHONE. The person who identified himself as a supervisor interrupted me numerous times and demonstrated complete disregard, indifference, and lack of preparedness towards me when I was simply trying to solve the problem.

Produto ótimo, material excelente, fui muito bem atendida pela venda no whatsapp, a entrega ocorreu dentro do prazo, veio bem embalado, montagem simples, em menos de 10 minutos estava pronto. Recomendo o produto e a loja. (Translated by Google) Great product, excellent material, I received excellent service from the sales representative on WhatsApp, the delivery was on time, it arrived well packaged, simple assembly, it was ready in less than 10 minutes. I recommend the product and the store.